Our Policy

Delivery Policy

How SmartNet LLC AI delivers its products and services — across all order types and fulfillment methods.

Effective: June 3, 2026United States

Digital Downloads

Software, tools & AI modules — instant delivery

AI Services & SaaS

Activated on confirmed order

Physical Goods

Shipped with tracking to your address

Custom & Consulting

Delivered per agreed project scope

Table of Contents

01 — Overview

About This Policy

This Delivery Policy applies to all products and services purchased from SmartNet LLC AI Solutions, regardless of the payment method, merchant platform, or checkout system used to complete your transaction. We fulfill orders through multiple channel types, each with its own delivery mechanism described below.

All orders are subject to product and service availability. If an item is unavailable at the time of your order, we will notify you within 2 business days and offer an alternative, an estimated delivery date, or a full refund.

02 — Digital Downloads

Software, AI Tools & Downloadable Products

Digital products — including software licenses, AI models, datasets, templates, and downloadable files — are delivered electronically immediately upon payment confirmation. Delivery occurs in one of two ways:

A

Instant In-Browser Delivery

You are redirected to a secure download page immediately after successful checkout. Completing the download constitutes full delivery of the product.

B

Email Delivery Link

A confirmation email containing your secure download link or license key is sent to the email address provided at checkout, typically within minutes of purchase. Receipt of that email constitutes delivery.

Download issues? If you cannot access your download or do not receive a delivery email within 60 minutes of your order, please check your spam folder first, then contact us within 5 days of your purchase date. Failure to report delivery issues within 5 days means the product is considered received and delivered.

03 — AI Services & SaaS

Subscription & Service-Based Delivery

Access to SmartNet LLC AI’s cloud-based services, API products, subscription platforms, and AI consulting services is provisioned upon confirmed receipt and processing of your order.

  • check SaaS / Platform Access: Account access is granted within minutes of payment confirmation. Login credentials or access links are sent to your registered email address.
  • check API Services: API keys and endpoint credentials are delivered via email and/or your account dashboard immediately upon activation.
  • check Managed AI Services: Delivery timeline is specified in your service agreement or order confirmation. Services are deemed delivered upon their performance or the date agreed in the project scope.
  • check Onboarding & Setup Calls: Scheduled sessions are confirmed by email. If SmartNet LLC AI is unable to deliver a scheduled session, we will rebook within 2 business days at no additional cost.

Services are considered successfully delivered once activated, performed, or made available — as confirmed by a system notification or email to your account address.

04 — Custom & Consulting Delivery

Bespoke AI Development & Professional Services

For custom AI model development, data pipeline builds, integration projects, and consulting engagements, delivery terms are defined in your individual Statement of Work (SOW) or project agreement.

  • check Milestone-Based Delivery: Deliverables are released per agreed project milestones. Each milestone delivery constitutes partial fulfillment of the overall engagement.
  • check Final Delivery: The project is considered complete and delivered when all agreed deliverables have been provided and accepted in writing (email acceptance is sufficient).
  • check Delays: SmartNet LLC AI will notify you promptly of any delays and provide a revised timeline. Delays caused by client-side factors (e.g., delayed data provision, feedback, or approvals) do not entitle the client to a refund.

05 — Physical Goods

Tangible Products & Hardware (Where Applicable)

Physical products — including hardware devices, printed materials, or packaged software — are shipped to the address provided at checkout via our selected carrier partners (USPS, UPS, FedEx, or DHL depending on your location and order).

  • check Availability: All orders are subject to stock availability. If an item is temporarily out of stock, we will ship the available portion of your order first and ship the remaining item(s) as soon as they become available.
  • check Shipping Costs: Calculated at checkout based on weight, dimensions, and delivery location. Shipping charges are non-refundable unless the item is defective or arrives damaged.
  • check Delivery Timeline: Standard domestic shipping: 3–7 business days. Expedited shipping options are available at checkout. Timelines may vary due to carrier delays, weather, or high-volume periods.
  • check Tracking: A tracking number is emailed to you once your order ships. Use it to monitor delivery status with the respective carrier.
  • check Split Shipments: Large or multi-item orders may ship in separate packages. Each package has its own tracking number.
  • check Taxes & Duties: You are responsible for all applicable sales taxes, customs duties, and import fees. These are calculated and displayed at checkout where applicable.

Arrived damaged? Inspect your package upon delivery. If items are damaged or incorrect, contact us at support@thesmartnetai.com within 5 days of receipt with your order number and photos of the damage. We will arrange a replacement or refund at no cost to you.

06 — Delivery Failures & Errors

What Happens If Delivery Fails?

  • check Undeliverable Address: If a physical shipment is returned due to an incorrect address provided by the customer, re-shipment costs are the customer’s responsibility. We will contact you to arrange re-delivery.
  • check Unclaimed Packages: Packages not picked up from a carrier depot within the carrier’s hold period will be returned to us. Re-shipping fees apply.
  • check Email Not Received: Check spam/junk folders. If a delivery email is still missing after 60 minutes, contact support — we will resend immediately.
  • check Service Outages: If a platform or service is inaccessible due to a SmartNet LLC AI-side issue, your subscription period will be extended by the equivalent downtime at no cost.

07 — Contact Us

SmartNet LLC AI — Business Details

  • check Legal Name: SmartNet LLC AI Solutions
  • check Address: 3404 Zacks Mill Road, Angier, NC 27501, United States
  • check Privacy / Support Email: support@thesmartnetai.com
  • check Phone: +1 832 802 7534
  • check Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time