Our Policy

Refund & Cancellation Policy

Clear, fair terms for all SmartNet LLC AI purchases — regardless of which payment method you use.

Effective: June 3, 2026US — All Payment Methods

  • check Refund Window: 30 Days
  • check Processing Time: 3–10 Days
  • check Subscription Cancel: Anytime
  • check Support: 24 / 7

Table of Contents

01 — Overview

Our Commitment

SmartNet LLC AI Solutions is committed to your satisfaction. If you are not fully happy with a product or service you purchased from us, we will work with you to make it right. This policy applies to all orders placed through our website, regardless of the payment method, processor, or platform used to complete your transaction — including but not limited to credit/debit cards, PayPal, bank transfers, digital wallets, and buy-now-pay-later services.

Refund requests are evaluated in good faith on a case-by-case basis. We reserve the right to decline requests where evidence of fraud, abuse, excessive chargebacks, or violation of our Terms & Conditions is present.

02 — Refund Eligibility

Who Qualifies for a Refund?

We offer a 30-day refund window from the date of purchase. Within this period you may request a refund with no questions asked, subject to the conditions below:

  • check Digital Products & AI Software: Eligible for a full refund within 30 days if the product does not perform as described or you have not substantially used or downloaded it.
  • check Subscription Plans: You may cancel at any time. Refunds for the current billing cycle are issued at our discretion; future charges will not be billed after cancellation takes effect.
  • check One-Time Services (Consulting, Custom AI Build): Refundable within 7 days of payment if work has not commenced. Once active work has begun, partial refunds may be negotiated based on work completed.
  • check Physical Goods (if applicable): Eligible for return within 30 days of delivery, provided items are unused and in original condition. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

After 30 days: Refunds may still be granted in exceptional circumstances — such as billing errors, duplicate charges, or technical failures on our end — at SmartNet LLC AI’s sole discretion.

03 — Non-Refundable Items

What Is Not Eligible for Refund

  • check Fully consumed services: Services that have been fully delivered and used (e.g., completed AI analysis reports, fully delivered API credits).
  • check Custom development work: Completed custom AI models or integrations delivered to specification.
  • check Promotional / discounted purchases: Items purchased under a final-sale promotional offer, unless the product is defective.
  • check Chargebacks initiated without contacting us: We encourage customers to reach out to us directly before filing a dispute with their bank or payment provider. Unwarranted chargebacks may result in account suspension.

04 — How to Request a Refund

Submitting Your Request

To initiate a refund, cancellation, or exchange, please contact us through any of the following channels — we aim to respond within 1–2 business days:

Please have your order confirmation number, the email address used at purchase, and a brief description of your reason ready when you contact us. This helps us process your request faster.

05 — Refund Processing Times

Who We Share Your Information With

Once your refund is approved, the time for funds to appear in your account depends on your original payment method. These timelines are governed by your payment provider and financial institution, not solely by SmartNet LLC AI:

Credit & Debit Cards (Visa, Mastercard, Amex, Discover)
Refund initiated within 1–2 business days of approval. Funds appear on your statement within 3–7 business days depending on your card issuer.
3–7 days

PayPal, Venmo, Cash App & Digital Wallets
Refund processed within 1 business day. Funds are typically available in your wallet within 1–3 business days. Bank withdrawal timelines may vary.
1–3 days

ACH / Bank Transfer / Wire
Initiated within 3–5 business days of approval. Due to banking processing cycles, funds may take 5–10 business days to appear. You may be responsible for any wire fees.
5–10 days

Buy Now Pay Later (Affirm, Klarna, Afterpay, etc.)
Refunds are processed through the respective BNPL provider. Contact that provider directly if the refund does not appear within 10 business days of our approval notice.
5–10 days

Cryptocurrency
Refunds are issued in USD equivalent at the exchange rate on the day of refund processing. Processing takes 3–7 business days. Crypto price fluctuations are not our liability.
3–7 days

Note: SmartNet LLC AI does not control the internal processing timelines of banks, card networks, or third-party payment providers. If your refund has not appeared within the timeframe above, please contact your payment provider before reaching out to us.

06 — Cancellations

Cancelling an Order or Subscription

Order Cancellations: You may cancel an order on the same day it is placed, provided it has not yet been fulfilled (e.g., software activated, service commenced, or physical item shipped). Once fulfillment begins, your request transitions to the standard refund process above.

Subscription Cancellations: You may cancel your SmartNet LLC AI subscription at any time through your account dashboard or by contacting support. Your cancellation takes effect at the end of the current billing period — you will retain full access until then and will not be charged again. We do not issue prorated refunds for unused days in the current period, unless required by applicable state law.

Annual Plans: If you cancel an annual subscription within the first 30 days, you are eligible for a prorated refund for unused months. After 30 days, no refund is issued for the remaining term.

07 — Disputes & Chargebacks

How Long We Keep Your Data

We strongly encourage you to contact us directly before filing a chargeback with your bank or card issuer. We resolve the vast majority of disputes quickly and fairly without the need for a formal chargeback.

Filing a chargeback without first attempting to resolve the matter with us may result in suspension of your SmartNet LLC AI account and restriction from future purchases. Fraudulent chargebacks may be reported to relevant credit bureaus and fraud databases in accordance with US law.

Contact us first: support@thesmartnetai.com or +1 832 802 7534. We’ll resolve your issue within 2 business days.

08 — Your Consumer Rights

Applicable US Consumer Protections

Nothing in this policy limits or overrides your rights under applicable US federal or state consumer protection laws. Depending on your state of residence, you may have additional rights relating to defective products, misrepresented services, or unfair billing practices. For consumer protection resources:

  • check Federal Trade Commission (FTC): ftc.gov
  • check Consumer Financial Protection Bureau (CFPB): consumerfinance.gov
  • check State Attorney General: Contact your state’s AG office for state-specific consumer protection assistance.

09 — Contact Us

SmartNet LLC AI — Business Details

  • check Legal Name: SmartNet LLC AI Solutions
  • check Address: 3404 Zacks Mill Road, Angier, NC 27501, United States
  • check Privacy / Support Email: support@thesmartnetai.com
  • check Phone: +1 832 802 7534
  • check Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time