Who We Are & What This Policy Covers

SmartNet LLC AI Solutions (“SmartNet LLC AI,” “we,” “us,” or “our”) operates the website thesmartnetai.com and delivers artificial intelligence products, SaaS platforms, and professional AI services. We are headquartered at 3404 Zacks Mill Road, Angier, NC 27501, United States.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have. It applies to all individuals who visit our website, create an account, purchase our products or services, or otherwise interact with us — regardless of the payment method or merchant platform used to process your transaction.

By using our website or services, you acknowledge and agree to the practices described in this policy. If you do not agree, please discontinue use.

What Personal Data We Gather

Information You Provide Directly

• Identity & Contact: Name, email address, phone number, job title, and company name when you register, contact us, or make a purchase.
• Billing & Shipping Address: Postal address collected at checkout for invoicing and, where applicable, physical delivery.
• Communications: Emails, support tickets, contact form submissions, and chat messages you send us.
• Account Credentials: Username and encrypted password for your SmartNet LLC AI account.
• Survey & Feedback Data: Responses to optional surveys, product feedback forms, or NPS requests.
• Marketing Preferences: Newsletter sign-up choices and communication opt-in/opt-out status.

Information Collected Automatically

• Usage & Behavioral Data: Pages visited, features used, search queries within our platform, click paths, and session duration.
• Device & Technical Data: IP address, browser type and version, operating system, screen resolution, device identifiers, and referral URLs.
• Cookies & Tracking Technologies: Session cookies, persistent cookies, pixel tags, and analytics beacons. See Section 09 for full details.
• Log Data: Server access logs, error logs, and API request logs — retained for security and debugging purposes.

Information from Third Parties

• Payment Processors: We receive transaction confirmation data (order ID, amount, status) from our payment partners. We do not receive or store full card numbers — see Section 04.
• Analytics Providers: Aggregated, often anonymized behavioral data from tools like Google Analytics.
• Social Media Platforms: If you interact with our social media pages or use social login, those platforms may share profile data per their own policies.

Purposes of Processing

How Payment Information Is Handled

SmartNet LLC AI does not directly store, process, or transmit payment card numbers, bank account details, or other sensitive financial credentials. All payment transactions are processed by one or more of our authorized payment partners, which may include — but are not limited to:

• Stripe — Credit/debit cards, ACH, Apple Pay, Google Pay
• PayPal / Braintree — PayPal balance, credit/debit cards, Venmo
• Square — Card payments and in-person transactions where applicable
• Authorize.net — Credit/debit cards and eCheck
• Affirm / Klarna / Afterpay — Buy Now, Pay Later financing
• Other processors — Additional payment gateways may be used depending on your region and checkout flow

Each payment processor operates under its own privacy policy and PCI-DSS compliance framework. We receive only a transaction confirmation token — including order ID, amount, currency, and payment status — which is sufficient to fulfill and record your order. You should review your payment provider’s privacy policy for details on how your financial data is handled.

Who We Share Your Information With

We share personal data only where necessary, and only with trusted parties under contractual confidentiality obligations:

• Payment Processors: As described in Section 04, to complete transactions.
• Hosting & Infrastructure Providers: Cloud providers (e.g., AWS, Google Cloud) that host our platform and store data on our behalf.
• Analytics Providers: Tools such as Google Analytics or Mixpanel that help us understand how our website is used (data is typically aggregated or pseudonymized).
• Email & CRM Platforms: Services used to deliver transactional emails, support communications, and marketing messages to opted-in subscribers.
• Legal & Compliance: Law enforcement agencies, courts, or regulatory bodies where required by law, subpoena, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the successor entity under equivalent privacy protections. We will notify you in advance via email.

We do not share your personal data with advertisers, data brokers, or unaffiliated third parties for their own marketing purposes.

How We Protect Your Information

We implement industry-standard technical and organizational safeguards proportionate to the sensitivity of the data we hold:

• Encryption in Transit: All data exchanged between your browser and our servers is encrypted using TLS 1.2 or higher.
• Encryption at Rest: Sensitive stored data is encrypted using AES-256 or equivalent standards.
• Access Controls: Role-based access policies limit personal data access to authorized personnel only, on a need-to-know basis.
• Multi-Factor Authentication: Required for all internal staff accessing production systems.
• Regular Security Audits: Periodic penetration testing, vulnerability scanning, and third-party security reviews.
• Incident Response: A documented data breach response plan in compliance with applicable US state breach notification laws.

How Long We Keep Your Data

We retain personal data only as long as necessary for the purpose it was collected, or as required by applicable law:

• Account Data: Retained for the duration of your active account, plus up to 2 years after account closure.
• Transaction & Financial Records: Retained for 7 years in compliance with IRS and US accounting regulations.
• Support Communications: Retained for up to 3 years to support future service interactions and dispute resolution.
• Marketing Data: Retained while consent is active. Deleted within 30 days of opt-out.
• Server Logs: Retained for up to 90 days for security monitoring, then automatically purged.

Upon expiration, personal data is either securely deleted or irreversibly anonymized.

US Consumer Privacy Rights

Depending on your state of residence, you may have the following rights under applicable US privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act (CPA), Virginia CDPA, Connecticut CTDPA, Texas TDPSA, and other state-level statutes:

To submit a privacy rights request, email us at support@thesmartnetai.com with the subject line “Privacy Rights Request” and describe your request. We will respond within 45 days as required by law. We may ask you to verify your identity before processing your request. If we deny your request, we will explain why and provide information about how to appeal.

Do Not Track

Some browsers send “Do Not Track” (DNT) signals. We honor DNT signals where technically feasible and as required by applicable state law (including California and Delaware). We do not use cross-site tracking for advertising purposes.

Unsubscribe from Marketing

Click the “unsubscribe” link in any marketing email, or email us at support@thesmartnetai.com to opt out. Transactional emails (order confirmations, security alerts) cannot be opted out of while your account is active.

Our Use of Cookies

We use cookies and similar technologies (pixel tags, web beacons, local storage) to operate our website and improve your experience. The categories of cookies we use:

• Strictly Necessary: Essential for the website to function — session management, security tokens, cart persistence. These cannot be disabled.
• Performance & Analytics: Help us understand how visitors use our site — page views, bounce rates, funnel analysis (e.g., Google Analytics). These can be disabled via browser settings or our cookie preference center.
• Functional: Remember your preferences such as language, region, or logged-in state to improve your experience.
• Marketing (opt-in only): Used to measure campaign effectiveness. These are only set with your prior consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality. For US residents in states with applicable opt-out rights, you may also submit a cookie opt-out request by emailing us.

No Services Directed at Minors

SmartNet LLC AI’s products and services are intended for individuals aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal data from a minor without verifiable parental consent, we will delete that data promptly.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at support@thesmartnetai.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal requirements. When we make material changes, we will:

• Update the “Effective” date at the top of this page.
• Send a notification email to registered account holders for significant changes.
• Display a notice on our website homepage for 30 days following material updates.

Continued use of our website or services after a policy update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Privacy Questions & Business Details

• Legal Name: SmartNet LLC AI Solutions
• Address: 3404 Zacks Mill Road, Angier, NC 27501, United States
• Privacy / Support Email: support@thesmartnetai.com
• Phone: +1 832 802 7534
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time

For privacy rights requests, please use the subject line “Privacy Rights Request” in your email to ensure faster processing.