About SmartNet LLC

SmartNet LLC (“SmartNet LLC,” “Company,” “we,” “us,” or “our”) is a US-based artificial intelligence technology company headquartered at 3404 Zacks Mill Road, Angier, NC 27501, United States. We operate the website thesmartnetai.com and provide AI software, SaaS platforms, machine learning services, data analytics tools, consulting, and related professional services.

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” or “you”) and SmartNet LLC governing your access to and use of our website, products, and services.

Who May Use Our Services

To access or use SmartNet LLC website or services, you must:

• Be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is greater.
• Have the legal authority to enter into a binding agreement on behalf of yourself or, if acting on behalf of an organization, have the authority to bind that organization to these Terms.
• Not be prohibited from using our services under applicable US or international law, including sanctions lists administered by the US Department of the Treasury’s OFAC.
• Provide accurate, current, and complete information when creating an account or making a purchase.

By using our services, you represent and warrant that you meet all of the above eligibility requirements. SmartNet LLC reserves the right to refuse service to any person or entity at its sole discretion.

Permitted & Prohibited Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and services strictly in accordance with these Terms.

Violation of these use restrictions may result in immediate suspension or termination of your account and legal action where appropriate.

Your Account Responsibilities

Certain features of our website and all purchases require you to create an account. When you register:

• Accurate Information: You must provide truthful, current, and complete registration information and keep it updated.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone.
• Account Activity: You are responsible for all activity that occurs under your account, whether or not you authorized it.
• Notification of Breach: Notify us immediately at support@thesmartnetai.com if you suspect unauthorized access to your account.
• One Account Per User: Creating multiple accounts to circumvent restrictions or obtain promotional benefits is prohibited.

SmartNet LLC reserves the right to terminate or suspend accounts that violate these Terms, contain inaccurate information, or have been inactive for an extended period, with reasonable notice where required.

Orders, Pricing & Payment

Pricing

All prices displayed on our website are in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice. The price applicable to your order is the price displayed at the time you complete your purchase. SmartNet LLC is not responsible for pricing errors caused by typographical mistakes; we reserve the right to cancel orders placed at an erroneous price and issue a full refund.

Order Acceptance

Placing an order constitutes an offer to purchase. A binding contract is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, inaccurate pricing, or product unavailability, with a full refund issued promptly.

Payment Methods

We accept payments via all major credit and debit cards, PayPal, ACH bank transfer, digital wallets (Apple Pay, Google Pay), buy-now-pay-later services, and other methods made available at checkout. All transactions are processed securely by our authorized payment partners. We do not store full payment card details on our servers.

Taxes

You are responsible for all applicable taxes on your purchases, including federal, state, and local sales taxes. Where required by law, SmartNet LLC will collect and remit applicable sales tax. Tax amounts, if any, are displayed at checkout.

Recurring Billing Terms

Some SmartNet LLC products are offered on a subscription basis with automatic recurring billing. By subscribing, you authorize us to charge your selected payment method on a recurring basis (monthly or annually) at the applicable subscription rate until you cancel.

• Auto-Renewal: Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Billing Date: You will be billed on the same calendar date each month or year corresponding to your original purchase date.
• Price Changes: We will notify you at least 30 days in advance of any subscription price increase. Continued use after the effective date constitutes acceptance of the new price.
• Failed Payments: If a recurring charge fails, we will retry billing up to 3 times over 7 days. If payment remains unsuccessful, your account may be suspended until payment is resolved.
• Cancellation: You may cancel your subscription at any time via your account dashboard or by contacting support. Access continues until the end of the current billing period; no refund is issued for unused days unless within the 30-day refund window.
• Free Trials: If you sign up for a free trial, you will not be charged until the trial period ends. Cancel before the trial ends to avoid charges. Trial abuse (multiple free trials per person) may result in account suspension.

Ownership of Content & Technology

Any unauthorized use of SmartNet LLC intellectual property is a violation of these Terms and applicable copyright, trademark, and trade secret law, and may result in legal action.

Content You Submit

Our services may allow you to submit, upload, or input content including data sets, text, images, configurations, and feedback (“User Content”). By submitting User Content, you:

• Represent that you own or have the necessary rights to submit the content and that it does not infringe any third-party intellectual property, privacy, or other rights.
• Grant SmartNet LLC a limited, non-exclusive, royalty-free license to process, store, and use your User Content solely to deliver and improve our services to you.
• Acknowledge that SmartNet LLC does not claim ownership of your User Content and will not share it with third parties except as required to deliver the service or comply with law.

SmartNet LLC reserves the right to remove User Content that violates these Terms or applicable law, without prior notice.

What You Must Not Do

In addition to the use restrictions in Section 03, the following conduct is strictly prohibited on our platform:

• Illegal Activity: Using our services to facilitate any activity that violates federal, state, or local law.
• Harassment & Abuse: Harassing, threatening, or abusing any SmartNet LLC employee, contractor, or other user.
• Fraud: Submitting false purchase information, initiating unwarranted chargebacks, or misrepresenting your identity.
• Security Attacks: Attempting to probe, scan, or test the vulnerability of our systems, or breach security or authentication measures.
• Interference: Introducing viruses, trojans, worms, or other malicious code into our platform.
• Competitive Misuse: Using our AI outputs, data, or platform access to build, train, or improve a competing AI product or service.
• Unauthorized Automation: Using bots, scrapers, or automated tools to access, extract, or interact with our services in ways not expressly permitted.
• Excessive API Use: Exceeding documented API rate limits or using workarounds to circumvent them.

External Sites & Integrations

Our website and services may contain links to third-party websites, tools, or services that are not owned or controlled by SmartNet LLC. These include, but are not limited to, payment processors, analytics tools, social media platforms, and partner integrations.

SmartNet LLC has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about them. You acknowledge and agree that SmartNet LLC is not responsible or liable for any damage or loss caused by your use of or reliance on any third-party content, goods, or services.

We strongly encourage you to review the terms and privacy policies of any third-party services you interact with through our platform.

No Warranties

SmartNet LLC website and services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or continuous availability.

SmartNet LLC does not warrant that:

• Our services will be uninterrupted, error-free, or free of viruses or harmful components.
• Results obtained from using our AI tools will be accurate, complete, reliable, or suitable for any specific purpose.
• Any defects or errors will be corrected within a specific timeframe.
• Our website or servers are free of malicious software at all times.

Limits on Our Responsibility

To the fullest extent permitted by applicable law, SmartNet LLC and its officers, directors, employees, contractors, and affiliates shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
• Damages arising from unauthorized access to or alteration of your transmissions or data.
• Damages resulting from interruption or cessation of our services.
• Damages related to errors, inaccuracies, or omissions in AI-generated outputs.

In no event shall SmartNet LLC total aggregate liability to you for all claims arising out of or relating to these Terms or your use of our services exceed the greater of: (a) the total amount you paid to SmartNet LLC in the 12 months preceding the claim, or (b) $100 USD.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Your Responsibility to Us

You agree to defend, indemnify, and hold harmless SmartNet LLC and its officers, directors, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your use or misuse of our website, products, or services.
• Any User Content you submit, post, or transmit through our platform.
• Your infringement of any third-party intellectual property, privacy, or other rights.
• Any dispute between you and a third party related to your use of our services.

SmartNet LLC reserves the right to assume exclusive control of any matter subject to indemnification, in which case you agree to cooperate with our defense of such claim.

How Disputes Are Resolved

Informal Resolution First

Before initiating any formal legal proceeding, you agree to contact SmartNet LLC at support@thesmartnetai.com and attempt to resolve the dispute informally. We will work in good faith to resolve any complaint or concern within 30 days of receiving written notice.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services — including questions about the existence, validity, or termination of these Terms — shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

• Location: Arbitration will be conducted in Wake County, North Carolina, or via remote hearing by mutual agreement.
• Language: English.
• Award: The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
• Costs: Each party bears its own legal fees unless the arbitrator awards otherwise.

Class Action Waiver

You and SmartNet LLC each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Applicable Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.

For any matters not subject to arbitration (including applications for injunctive or other equitable relief), you consent to the exclusive jurisdiction and venue of the state and federal courts located in Wake County, North Carolina.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

How We Update This Agreement

SmartNet LLC reserves the right to modify these Terms at any time. When we make material changes, we will:

• Update the “Effective” date at the top of this page.
• Send an email notification to all registered account holders at least 14 days before material changes take effect.
• Display a prominent notice on our website for 30 days following material updates.

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using our services and, if applicable, cancel your subscription before the effective date.

For non-material changes (e.g., correcting typos, clarifying language, updating contact information), we may update these Terms without prior notice.

Legal & Business Contact

For questions about these Terms, to exercise your legal rights, or to report a violation, please contact us:

• Legal Name: SmartNet LLC
• Address: 3404 Zacks Mill Road, Angier, NC 27501, United States
• Email: support@thesmartnetai.com
• Phone: +1 832 802 7534
• Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time

For legal notices specifically (e.g., DMCA, arbitration demands, subpoenas), please mark your correspondence “Legal Notice — SmartNet LLC” and send to the address above.